As a prior military member, I did not test my M16 or wish for extra ammunition on the battle field, instead weapon systems were tested on a regular basis and I always packed extra ammunition. That’s because, wishing and wanting in a time of need, will prove to be useless.
Do you want to resolve problems at 3am with a voicemail or answering machine with your “direct” contact number? Be proactive to your vendors instead of reactive and test your promised service. If your service agreement promises direct phone support 24/7 or extended hours contact them at off peak times and check the reliability. Take things off your wish list and take advantage of vendors promised services.
In a management position, current vendors may have a service that you are not taking advantage of or testing the reliability. Also, they may provide a service that your company wishes they had that you are not utilizing yet, such as extended hours or access to technical support, human resources or safety support. If you have access to a vendor or clients Human Resource department contact them and setup a meeting. Find out all the services that are available to you and get your questions answered.
Have you tested or taken advantage of a service or support lately to mature your company? Click “reply” below to share what service your company has taken advantage of. Or a service that should have been tested instead of procrastinating till it was needed.